TIFFANY & CO 招聘

General Summary: Product operation management plays a key strategic role in accelerating our brand eCommerce operation strategy in China. Product strategy for achieving business target will be a key to success for this role. The role will have strong ownership of product planning, execution, review, reporting, insights delivery and action plan, driving business from product-wise, and improving product KPI to achieve commercial success with solid product-operation knowledge. This role will have opportunity to be key contact window to local merchandising team, supply chain and global ECom team. Responsibilities: Novelty Planning & Strategy Planning newness forecast and achieve sales target Build up inventory for key moment /by month Build product strategy by channel by campaign Range plan across channel and allocation Site Merchandising & Product Related Operation Site merchandising plan for Home Page/ Commercial landing Page/ Product list Page Product on-shelf/off-shelf control Manage Back Order, product transfer & rebalance Master File Owner Product Reporting Manage all product related reporting Analysis & bring Insights to improve product operation KPI (incl. traffic, CVR, sales by category & SKU level) Study on market researching & intelligence Leadership & Ownership Willing to coordinate & consolidate resource and support cross function/cross team internally/externally to achieve the sales target &KPI Strong supporting & ownership of all products related things

Sales Target Achievement Achieve or exceed individual sales plan to support store meet monthly/annual sales plan. Utilize exemplary selling skills to effectively identify customer needs and close sales. Service Excellence Deliver customer service excellence through words and actions; Engage every customer in an interaction that results in the highest level of customer satisfaction. Positively contribute to store's delivery of the Tiffany experience and Tiffany brand promise. Independently resolve all customer issues up to the maximum level permitted under the established Retail guidelines. Client Relationship Development Build client relationships by capturing and utilizing client data and engaging in other strategic developmental activities. Utilize client development resources provided by the company to maximize sales potential. Ensure all day-to-day activities adhere to key retail strategies and current initiatives in order to drive the success of the business. Store Operations Maintain security standards within the store to ensure safety of customers and colleagues. Maintain execution of visual directives and display standards on the sales floor. Remain current on all company updates and complete provided training courses to ensure compliance with company policy changes. Cross Function Collaboration Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment. #LI-LX1

General Summary: Support Retail Training Director and Retail Training Manager for delivering the Retail Learning Programs through classroom training, digital learning and store follow-up practice to elevate the retail staff skills development and deliver the Tiffany Client Experiences to our consumers. Key Accountabilities: To deliver training programs to support needs of the business. Conduct retail trainings such as new hire orientation, new store opening, product launch, pre-events training support for jewelry technical knowledge, etc.To adapt & localize global training materials and tools to fit retail conditions in China. In charge of professional project, develop and deliver related training. Guide and conduct professional training e.g. Gemstones Training and Diamond Training. Working with retail training manager to update relevant training materials according to China client needs and company KPI. Plan and deliver new product launch training, partner with cross-function teams to ensure the practical learning content for retail team. Translation, distribution and follow-up action to ensure training effectiveness. Training materials translation in terms of products launch, PPT deck, tools, etc. Training materials distribution for stores in China. To support training team to track the training result by data and report. To review E-learning results with global and local learning APP, consolidate monthly report and analysis to drive the retail learning improvement.Logistics planning, coordination and administration for training events. Venue sourcing, packing/shipping training materials. Participation and test results tracking, training evaluation consolidation. Assist training director to manage the training expense and finance update to control the team budget Cross functional collaboration. HR team collaboration for new hire onboarding program. Merchandising team partnership for new collection launch. Internal coach team close teamwork to ensure the deployment of floor practice and knowledge applications.Job Requirements: Corporate training experience of 3 years minimum. Bachelor's degree in organizational learning/adult education. English at business level, fluent in spoken and written English. Strong facilitation and coaching skills. Business, research and creative writing skills. Great passion for training and people development. Willingness to travel may require weekend hours. Advanced Microsoft office software capabilities for presentation and reporting. Knowledge of instructional design. Experience with computer-based training authoring tools. Drive for achievement, flexible and adaptable. Well-organized; self-starter; strong initiative; good team player.

Summary: Director - Brand Creative, will be a critical player in strategic creative development, managing/partnering with creative agencies to execute global and regional campaigns. Report directly to VP, Communications, China, and work closely with global creative and marketing teams in New York. S/he should be a master of storytelling, strategical and analytical thinker who can create holistic content and execute breakthrough consumer-centric initiatives across all brand channels - OA, Tiffany.com, WeChat mini program, JD.com, Tmall flagship store, etc. Strong knowledge of social media ecosystems in China and a good understanding of global social media platforms, e-commerce, and luxury design expertise are essential. S/he should contribute to achieving strategic and consistent brand objectives from global to local and bringing the local learnings to influence global creative strategy, ensuring China-centric campaigns are relevant. S/he should be an enthusiastic leader to lead and direct a dynamic team of creative individuals and external creative partners (creative agencies, photographers, illustrators, programmers, animators and directors, etc.) Responsibilities: Create awe-inspiring, strong story-telling creative content creation/campaigns for regional programs that resonate with target audience. Partner with stakeholders: Global Creative & Marketing Teams, Local Marketing, PR, EVENT, CRM, EC team etc, to intake and interpret briefs, ideate concepts, present work, and react to feedback. Provide guidance and input to global teams with China-specific cultural and creative insights Agile and nimble with ability to flex ideas across various touchpoints to create innovative, industry-first campaigns and top-class executions while ensuring alignment with our luxury customer base. Strategic mindset with ability to understand business priorities, build concepts with a long-term vision, collaborate effectively with adjacent teams, and persuade stakeholders internally to drive successful project outcomes. Manage and inspire a team of art directors, designers, and creatives to deliver exceptional work on multiple projects simultaneously. Be comfortable working in a changing and rapidly evolving environment. Oversee the entire campaign process, from ideation stages to post-production, ensuring a seamless and impactful delivery. Develop a sub-entity within the team that focuses on tailor-made local campaigns in various regions, ensuring cultural relevance and brand alignment. of flexing their ideas across various touchpoints to create innovative, industry-first campaigns and top-class executions while ensuring alignment with our luxury customer base. - Looking for individuals who understand business priorities, can build concepts with a long-term vision, collaborate effectively with adjacent teams, and persuade stakeholders internally to drive successful project outcomes. Aware and be familiar with trends in culture, luxury arena, design, technology, user experience, and social media in China and Global (WeChat, Weibo, Red, Douyin, TikTok, Facebook, Instagram).