Apac Customer Care Manager – Order-tO-Cash & Credit
国家/地区 : 中国
省份 : 上海
城市 : Shanghai
类别 : 贸易销售
合同类别 : 正式员工
工作性质 : 全职
APAC, one of key Zone Business Owners in Supply Chain Center of Excellence.
- Ensure process and standards application in all
APAC countries, and support appropriate system and tools implementations. (e.g.:
Order-to-Cash SD applications, Credit FI applications)
- Build Customer Care Roadmap to support countries
business growth. Deploy relevant projects in line with the Core strategy and
Group transformation orientation.
- Lead Order-to-Cash and Credit improvement in
providing guidance to APAC countries, on the full Order-to-Cash cycle, and on
development of Supply Chain relationship with internal and external partners to
achieve business performance. Excellence on order management, catalogue management,
portfolio management, returns & reverse flows, in collaboration with
Finance and Sales. Animate Order-to-Cash KPIs, and continuous improvement.
- : ensure control of financial risks in customer credit
management, provide guidance to countries on credit policy implementation,
ensure good application of best practices, group norms and standards in this
area. Animate credit KPIs, and continuous improvement.
- Be the key contact of DGO (Corporate Supply Chain).
Regularly share roadmap and actions updates.
- Animate Order-to-Cash and Credit communities,
provide them guidance. Contribute to Customer Care talents growth.
- Participate to Supply Chain standard audit
rollout, and be the referent on Group Best Practices on his/her function.
- Propose directions for the 3 years plan and
define budgets for his/her scope of activity
with competencies in Order-to-Cash and Credit Management.
- Managerial and Project Management in an
affiliate level. Expert in SAP SD.
- Good communication and interpersonal skills,
willing to work with people from diverse background and in cross-cultures
- Leadership, challenging, having capacity to
influence and gain confidence from different parties.
- Proactive, analytical, independent, strong in
problem solving and decision-making. Focusing on target achievement and