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Sales And Education Supervisor

国家/地区 : 中国

省份 : 上海

城市 : Shanghai

类别 : 贸易销售

合同类别 : 正式员工

工作性质 : 全职

职位描述

1) In-store Coaching > 70% time allocation
- Provide support, advice and direction to Studio Managers and MUAs in all matters pertaining to their roles and activity in-store.
- Coach each door to ensure the highest of CL service standards is maintained at the point of sale. Coach each MUA on specific service/selling behavior and best practices via role-play exercises.
- Lead by example via counter coaching - always work alongside each Studio Manager and MUA to provide on-going Education (customer service, selling skills, sales SOP, product knowledge and personal grooming).
- Review on a monthly basis each MUA's productivity - AUS, IPT, Biz Mix penetration, new recruitment customer retention. Enhance performance and address concerns via in-store coaching.
- Conduct quarterly MUA appraisal in conjunction with the Studio Manager. Recommend/implement course of action - training needs ... etc. Submit quarterly appraisals to Sales and Education Managers to review.
- Attend all training sessions as directed by Sales and Education Managers to improve skills and knowledge.
- Conduct recruitment and selection with Sales Manager for all new MUAs. 2) Sales Management > 15% time allocation
- Collaborate with Sales Manager to develop monthly counter targets and action plans.
- Build strong retailer relationship and support, always negotiate for attractive Brand exposure opportunities and partnership programs.
- Submit a monthly journey plan to the Sales Manager before the start of each month. This journey plan should appropriately reflect Sales and Education priorities.
- Actively participate in monthly MUA/SM meetings and review with Sales and Education Managers on issues such as achievement of sales targets, key business issues, service level, education concerns ... etc.
- Strictly ensure Brand Clienteling system is well maintained and executed, quality service follow-up carried out for every transaction, counter operational system effectively managed (reports, POS data, counter image, merchandising, tester/caddy/hygiene units, testers/sampling control, competition activity tracking, magazines, flowers ... etc), and customer complaint/feedback procedure is executed according to company policy. 3) People management>10%
- Build emotional linkage with MUAs, enable and develop them
- Can't exceed turnover rate hurdle
- MUA recruitment and top MUA development plan
- Work with training team for team building 4) Outreach/Special and Press Events > 5%
- Supervise and oversee the set up of the event venue per details directed by Brand.
- Ensure all event logistics and merchandising display are properly arranged as directed by Brand.
- Work with Sales, PR, Education cum field team in all events to ensure objective met. MEASUREMENTS
- Achievement of sales target.
- Achievement of store ranking objectives.
- Achievement of new recruitment, retention and product mix target
- Achievement of SOP tracking
- Achievement of outstanding, MUA grooming standards and customer service level.
- Achievement of excellent execution of outreach/special and press events.

职位要求

Minimum Education level: Minimum Years of Experience: % Travel Time:

College Diploma 5 years above 50%

Required Language Proficiency: Licenses or Certifications:

Chinese None

Additional Job Specifications (e.g., physical demands, working conditions, equipment/machinery, specific skills, etc.):
- Preferably with cosmetics and / or makeup knowledge and experience.
- Proficient in both spoken and written English and Chinese language.
- At least 3 - 5 years of relevant experience preferred. Great public speaker and presenter. Also an excellent coach and communicator.
- Strong analytical skills, ability to identify critical concerns and prioritize problems-solving issues.
- Excellent team player with great interpersonal skills; ability to inspire and mentor a team, leading by example.
- Counter-based office. Must wear full Bobbi Brown uniform at all times during working hours.
- Ability to manage multiple responsibilities in a fast paced, demanding environment.
- Good knowledge of retail selling with some background in merchandising and retailing.
- Computer literacy is essential, ideally for Word and Excel.
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