Key Result Areas:

Product Roadmap and Strategy

• Contribute to the development of the product strategy and product roadmap, aligned to company key strategic pillars, working with the relevant Product Manager
• Research the market, users and competitors to keep aware of relevant industry trends, both regionally and globally.
• Monitor the emergence of new technologies and changing customer behaviors.
• Connect product roadmap to incremental product development and to value realization.

Product Design

• Collaborate with other digital product teams and engineering teams to design the product that provides best customer experience end to end.
• Work with technology, customer experience and brand teams on design mock ups/prototypes for the product(s) to anticipate visually customer experience.
• Define set of metrics to measure value of the product once made available.

Product Development

• Be part of an execution working within an Agile development framework.
• Collaborate within a global team of Product Managers, Product Owners, Project Managers and Technologists to align product roadmaps, delivery schedules, and capabilities.
• Acts as primary contact between technical (software-engineering, architects, testers) and other teams, including brand teams, operations, analytics, customer experience, legal, finance.
• Put understanding of business and customers need in validating products/features.

Benefits realization and Benefits Performance

• Monitor, with support of business analysts, key product performance indicators (KPIs), as well as release-specific success metrics.
• Partner with business enablement functions to ensure best experience to our customers when using delivered products and features.
• Manage product investment, budget planning, operation cycles to ensure return on investment and serviceability of the product.

Product Management and Partnership

• Create buy-in for the product roadmap with his/her direct stakeholders and with his/her Product Manager.
• Communicate to business stakeholders progress and benefit realization, looking at it through business and customers' lenses.
• Engage with partner ecosystem to optimize performance and results.
• Lead change management to enable continuous deliveries and adoption.
• Responsible for setting, prioritizing and evaluating work delivered from outsource partners
• Lead planning of product releases and set expectations for delivery of new features
• Develop risk mitigation and lifecycle management strategies to minimize business disruption and to ensure product serviceability.

Product Team Development

• Develop a highly collaborative, autonomous and self-motivated product team to deliver in a Scrum methodology partnering strategically with Scrum master and other center of excellence such as Architecture, Engineering, QA, Security etc.
• Develop product team members in terms of product leadership, innovation and research capabilities.
• Act as a people leader to listen, develop, coach the individuals' development of their career.

Competency Requirements:

Behavioral Competencies -

• Authentic and reliable people leader.
• Affirmative in opinion and decisive in actions.
• Integrity and courageousness - Dare to say "No" for the Company's best interests when needed.
• Empathy - Sensitive and communicative in a multiple stakeholders' situation.
• Open-minded to ideas and inclusive.
• End-to-end mindset.

Functional Competencies -

• Business acumen preferably developed as part of an ecommerce business team.
• Excellent communication skills, to be a leader and influencer, able to interact with all levels of organization.
• Strong product management, Scrum, Agile and/or DevOps experiences.
• Strong knowledge of digital platforms across the region and the globe.
• Front end customer experience design skills are a plus.

Experience

• Minimum Relevant Experience: 5+ years
• Minimum Supervisory Experience: 3+ years
• Nature of Work: Product management, People management, Vendor management, Technology management.

Academic Qualifications

• Minimum Degree Held: Degree or above.
• Subject Expert In: Business Administration, Computer Sciences, Information Systems and related disciplines.
• Certifications Required: Certificates or training in Agile Methodology are a plus.

Language Proficiency:

• Fluent in: English
• Average in: Mandarin

R-20230307-0079