×
新闻
最新消息
安特卫普六君子之一 Ann Demeulemeester 的同名品牌被意大利企业家Claudio Antonioli 收购
深度 | 最快明年IPO,Dr.Martens马丁靴如何风靡73年?
Apple Watch销量超过瑞士手表,赢家竟然是爱马仕?
早报 | Zara老板重回亿万富豪榜前十;Nike将加快数字化转型女装或成新增长点
称霸国内服饰行业,优衣库代工厂申洲国际市值逼近2000亿
财报速递 | Zara母公司上半年亏16亿,电商录得74%增长
传:马丁靴 Dr. Martens 或于明年年初在英国上市
LVMH与 Tiffany纠纷的最新进展:法国财政部长力挺外交部的干涉举措,将继续推进针对美国企业的数字税
强生集团承诺到2030年投资8亿美元改善人类和地球健康
向刘昊然致歉,Jo Malone最新广告陷种族歧视争议
Ferragamo 上半年财报:销售额同比下降46.6%,鞋类和亚洲市场成为核心增长动力
美国电商巨头亚马逊推出线上奢侈品牌“店中店“:Luxury Stores
个性化搜索驱动的美容电商 Mira Beauty 融资900万美元,联合利华创投基金领投
人事动向 |Chanel 新设人权和可持续主管;Valentino 任命新高管;Courrèges 迎来新创意总监
Burberry 成为第一个与游戏电竞直播平台 Twitch 合作的奢侈品牌
深度 | 山本耀司与Supreme合作是一种堕落吗?
一场旷日持久的商标争夺战:谁拥有“New York Fashion Week”?
深度 | 奏效了!Prada中国销售增长超60%
LV母公司旗下私募基金强势入股优衣库劲敌
Jo Malone 为在中国广告片中替换掉非洲裔演员 John Boyega 致歉
Raf Simons 加盟 Prada 后的首秀将于9月24日通过直播方式举行
脱离 LVMH集团,英国奢侈鞋履品牌 Nicholas Kirkwood 结束双方7年的合作关系
分享至
字体大小
aA+ aA-
打印
点击这里打印

Apac Digital IT Operation Manager

国家/地区 : 中国

省份 : 上海

城市 : Shanghai

类别 : 计算机 - 网络

合同类别 : 正式员工

工作性质 : 全职

职位描述

Digital Transformation is at
the heart of L'Oreal group strategy. A number of initiatives have already been
launched at the IT organisation level touching various business and
technological domains: eCommerce, eMarketing, CRM...Furthermore, the APAC regions
has countries that are at the forefront of the Digital revolutions: countries
like Japan, Korea and China are continuously stretching what's possible in this
domain.
The role:
The Digital IT operation manager
will be responsible for Digital IT application operation around CRM (Data
Hosting, Loyalty and Campaign), Digital Marketing (Ecommerce Site, Brand.com) in
APAC. This role requires close working relationships with business partners,
external strategic partners, hub IT teams, Group Digital IT Competence Center
and the APAC Digital IT Director.
The Digital IT operation manager needs to
build best of class support, change requests and enhancements process for the digital programs. Will need to manage the
support vendor, work with Zone IT teams and Global IT teams to ensure the right
practices are followed in line with the L'OReal APAC Digital Strategy.
For projects, the expectation
is for the operations manager to build a process to take on the new
country/brand DIGITAL implementation into support processes post go live. This
needs to be a clearly communicated and seamless process for all parties
involved.
The role will also focus on
ensuring changes and enhancements can be delivered quickly and effectively
using a waterfall/agile project management methodology.
The key systems involved will
be Customer Data Platform solution, loyalty solution, Salesforce Marketing Cloud, Salesforce Commerce Cloud,
Sitecore and etc.
Key job accountabilities:
- Take responsibility for
all run processes post project launches, ensure all projects well handed over
from project team to operation team.
- Responsible for
providing consistent reporting to showcase the current situation in support.
- Responsible for data
quality and inbound/outbound process and quality
- Improve SLA's for
incidents and issues.
- Improve user
satisfaction for the operation.
- Be the IT owner of the
Change Request and Enhancements process.
- Ensure quick and
effective communications with all stakeholders if there is any urgent or block
issues
- Define process to plan
for support during peak periods for countries.
- E.g. TW Mother's day, HK Sogo or Thankful
promotion week
- Plan monthly
communication for application path or other downtime notifications, well manage
the communication list, well communicate with all stakeholders for any urgent
downtime.
- Manage different
operation vendors to achieve high SLA.
- Profile & Position Requirements:
- Strong communication
with different stakeholders.
- Experienced working in
multinational environments and flexible attitude.
- Excellent communication
skills.
- Innovative mindset to
create new ways of working
- Ability to provide
assessment on vendor performance.
- /Write Skills
分享至
打印
点击这里打印

类似的招聘信息

本网站是为时尚,奢侈品和美容行业的职业人士服务的专业网站。